Archive for October, 2009

Are you a disgruntled customer of FXPRO’s that has received a letter like the one below?

Can you believe they would drop you in favour of their European Customers?

We couldn’t either!

So please feel welcome to join us we have all the best forex trading benefits you have come to know and like and of course we are based on the Metetrader MT4 Trading platform with Scalping, Hedging and Robots all ALLOWED!

FIND OUT MORE ABOUT OUR SERVICES HERE

FXPRO email to American Clients:-

Dear Client
As part of our commitment at FxPro to being transparent and supportive of our clients, and making sure you are informed of any vital business developments, we are now writing to all of you with an update about a strategic business choice we have made about the provision of services.
Since the launch of our business, FxPro has developed excellent business with clients across the globe, in over 120 countries. We are proud of this achievement, as we are in the ability to serve you in 10 languages, with platforms that operate in 17 more besides, and a Customer Support team that cares about delivering quality of service to each and every one of you.
For some time now we have recognised that the majority of you, our clients, are resident across the European Union countries and our emerging markets. Our growth in these particular markets has become one of our core strengths. We have therefore chose to focus our business solely within these geographies and clients who reside within them.
According to our records, you have been identified as being a resident of the United States of America and for all of our clients who are currently residing in the US, we recognise the importance of this choice to you and we apologise for any inconvenience this development may cause you. But, in order to make every effort to treat all clients honestly during this choice and to reduce any impact on your trading activity we wish to give you a full three-month notice period prior to implementation, therefore allowing you sufficient time to wind down your trading activity, and manage your portfolios successfully.

Procedure for managing existing Accounts:
This applies to all Trading Accounts which belong to US Resident Clients
At the closing of the day of the 25th January 2010 (00:00 Server Time) all affected Trading Accounts are expected to have NO Open Positions. At the same time ALL Pending Orders will be cancelled, and All Open Positions will be automatically closed at that time at the last available price.
After the 25th January 2010, the status of these Trading Accounts will be set to “Read Only” in the MT4 Trading Platform, meaning that NO Trading activity can be performed, but fully accessible for reference and historical analysis. On January 26th 2010, all remaining funds in the accounts will be refunded to the original source.
If you have received this communication in error and are not a U.S. resident we strongly urge you to contact our Backoffice department, Backoffice@FxPro.com who will guide and help you accordingly.
Following this notice, we will subsequently send out reminder notices by email to US resident FxPro traders only, two months’ prior and one month prior to 25 January 2010.
Thank you for taking the time to read this update.
Vincent Lee
Head of Customer Support

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